Refund and cancellation policy

Free trial

Every new business gets 14 days free with every feature and no card. Nothing is charged unless you choose a plan.

Cancelling

You can cancel a paid plan at any time from the Plan page in your settings. Cancelling stops the next charge. You keep full access until the end of the month you have already paid for.

After that, your records stay available to export, as described in the Privacy policy.

Refunds

Plans are billed monthly in advance, and we do not refund part of a month after you cancel.

We will refund a charge in full if:

• you were charged twice, or charged after you had cancelled;
• you were charged the wrong amount because of our mistake;
• the service was unavailable for most of the month you paid for.

Ask within 30 days of the charge. Refunds go back to the original payment method through our payment provider, Polar, and usually arrive within 5 to 10 business days.

Changing plans

If you move to a larger plan or add people during a month, the difference is charged for the rest of that month. If you move to a smaller plan, the lower price starts with your next month.

Your legal rights

Nothing here removes any right to a refund that the law where you live gives you.

Contact

Questions about this policy: support@shiftpier.com, or write to Shiftpier Ltd, 128 City Road, London, EC1V 2NX.